FAQ

1. How do I get a library card?

You must register with a librarian for a library card. You will need some form of ID to present at the circulation desk to receive a library card. For example, the librarian may ask to see your driver's license, a bill with your current address, or a student ID before a card can be issued. Cards are issued for immediate use and may be used the same day they are issued. Those patrons that are 18 and under will need to have a parent or legal guardian complete a permission slip before a card can be issued. Please notify the library if you card is lost or stolen so that we can prevent others from using your card. [ Back to top ]

2. Can I use my Hancock Library card at other libraries?

Yes, you may use you Hancock library card at these 28 other Winnefox Library System member libraries: Berlin, Brandon, Campbellsport, Coloma, Endeavor,Green Lake, Hancock, Kingston, Markesan, Menasha, Montello, Neenah, Neshkoro, North Fond du Lac, Omro, Oshkosh, Oxford, Packwaukee, Pine River, Plainfield, Poy Sippi, Princeton, Redgranite, Ripon, Wautoma, Westfield, Wild Rose, and Winneconne. [ Back to top ]

3. Can I return my library materials to other libraries?

Yes, you may return your library materials to any of the libraries listed as belonging to the Winnefox Library System (see above). [ Back to top ]

4. How many items can I check out?

You may have up to 50 items checked out on your library card at one time.

5. How long can I keep my materials? (if there are no holds)

Books, audio books 14 days 2 renewals
Interlibrary loans: Date set by lending library may or may not be renewed
Current periodicals: 7 days 2 renewals
Non-current periodicals: 7 days 2 renewals
Videocassettes, DVD's: 7 days 2 renewal

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6. I want to place a hold on an item that is checked out or that another library in the system has. How do I do place a hold on such an item?

You can place holds while at the library or while using the library's online catalog (accessible online at catalog.winnefox.org OR at any online terminal in the library.) To place a hold on an item when using the library's web catalog, click on the words Place Hold. After doing this, a login screen will appear. You will need to type in the entire number from the back of your library card under the words Library Card Number. DO NOT TYPE IN SPACES OR DASHES IN YOUR LIBRARY CARD NUMBER! Next to your library card number, type in your PIN number. Your PIN number is the last four digits of your phone number. Then click on Login. A Place a Hold screen will appear. Please check to see that Hancock is the pickup location. If this is correct, please click on Submit Hold (Note: If you get a message saying your attempt has been unsuccessful, please check to make sure you typed in the correct numbers. If you've typed in the correct numbers, but are still getting an unsuccessful message, you may not have a PIN number, please contact the library at 715-249-5817 to set one up.) You will receive a notice in the mail when the item arrives at the library for you. [ Back to top ]

7. Can I renew an item from my computer at home?

Yes! It is easier and faster to renew your item through the online catalog. Simply go to Your Account. You will need to type in your Library Card Number and your PIN number (the last four digits of your phone number.) Click in the empty box next to the title of the item you would like to renew. A check mark should appear. Now click Renew Items. If your item is renewable, your item should be renewed (always double check.) If you still have a question contact the librarian. [ Back to top ]

8. Does the library have a copy machine?

Yes, the library has a copy machine and a fax machine as well. Photocopies cost $.10 per page for black and white, $.25 a page for color, and $1.00 a page for full color pages such as photos. Faxes cost $1.00 a page to send. Please keep in mind that there are copyright laws that may prevent you from copying certain materials. [ Back to top ]

9. Does the library have tax forms?

Yes, the library carries certain State and Federal tax forms during the tax season. You may also check our links section (Financial Information, Taxes & Assistance) for certain IRS forms. Please keep in mind that the library orders tax forms for government agencies, and that we may run out or might not be able to fulfill your need immediately. Your best bet is to call the library ahead of time to see if we have the form you are looking for. [ Back to top ]

10. Does the library have a meeting room?

No, the library does not currently have a meeting room. [ Back to top ]

Still have questions?

Contact Lisa at eisch@hancocklibrary.org. [ Back to top ]